Archives For Market Research

Source: Google Launches Initiative to Fight Fraud Directed at Car Dealers and Mid-Sized Companies

Google Launches Initiative to Fight Fraud Directed at Dealers and Mid-Sized Companies

Google steps up efforts to fight scams and fraud directed at Small and Midsize Business

Scammers claiming to represent Google continue to prey on small business owners. They often also make threats about removing listings or outrageous claims about ranking improvements. Sometimes they try to charge for things that are free on Google.

In the past, Google has done a number of things to try and stop this kind of fraud, including filing lawsuits. Now, it’s stepping up its efforts and has announced a new set of initiatives.

The company is taking legal action against several entities. In addition, it can now better identify accounts tied to scammers and remove them. Google has also developed a tool to let business owners report scams, and it’s providing a directory of trusted partners.

Here’s an abbreviated version of what Google says in its blog post today:

  • We’re taking legal action against Kydia Inc. d/b/a BeyondMenu, Point Break Media, LLC (and affiliated entities) and Supreme Marketing Group, Inc. d/b/a Small Business Solutions
  • We’ve developed new automated and manual techniques to better identify Google accounts tied to scam efforts.
  • We’ve created a new tool that lets business owners report scammy practices and policy violations.
  • We’ve started providing resources and education to local small business organizations.
  • We’re launching the Google My Business Partners program [with] a directory of trusted partners.

Google is also recommending steps that local business owners should take themselves:

  • Make callers prove they’re from Google.
  • Claim GMB pages.
  • Understand that ranking claims are probably fake.
  • Don’t respond to robocalls.
  • Use the Do Not Call Registry.

The partner directory will be especially helpful. Litigation is also critical. To the extent that Google sues and wins, it will be a deterrent to firms (within the reach of US courts) trying to take advantage of the ignorance of small businesses.

Facts and Statistics

The Internet – 2018

  • As of 1st January 2018, the total internet users across the world was 4,156,932,140 (that’s over 4 billion users)
  • 2 billion of the world’s internet users are located in Asia, where their population is just over equal to the total internet users across the world
  • In January 2018, data reveals that 3.2 billion internet users were also social media users
  • As of January 2018, the world’s population was estimated to be around 7,634,758,428. Over half of the world’s population is using the internet
  • On 10th April 2018, there were over 1.8 billion websites recorded on the internet
  • In 2018, China has the most active internet users in the world, at 772 million users. In the year 2000, this figure was around 22.5 million
  • Some of 2018’s top Google searches included iPhone 8, iPhone X, How to buy Bitcoin, and Ed Sheeran

Social Media – 2018

  • As of January 2018, Facebook alone had 2.2 billion monthly active users. Facebook was the first social media website to reach over 1 billion accounts
  • YouTube users in 2018 have surpassed the 1.5 billion mark, making YouTube the most popular website for viewing and uploading videos in the world
  • There are now over 3.1 billion social media users worldwide in 2018, which is an increase of around 13% compared to 2017
  • Comparing January 2018 to January 2017 figures, Saudi Arabia is the country with the largest social media usage increase at an estimated 32%
  • Instagram is most popular in the USA and Spain accounting for around 15% of total social media usage in these countries in 2018
  • In France, Snapchat is the second most popular social media user account in 2018, with around 18% of users countrywide
  • Facebook continues to be the fastest growing social media network, with around 527 million increase in users over the last 2 years, followed closely by WhatsApp and Instagram at 400 million
  • In 2018, 90% of businesses are using social media actively
  • 91% of social media users are using their mobile phones, tablets, and smart devices to access social media channels
  • Nearly 40% of users would prefer to spend more money on companies and businesses who are engaging on social media

Websites and Web Hosting – 2018

  • As of 2018, WordPress powers 28% of the world wide web with over 15.5 billion page views each month
  • Apache hosting servers are used by 46.9% of all available websites, followed closely by Nginx at 37.8%
  • 2018 sees 52.2% of website traffic accessed and generated via mobile phones
  • In the last 5 years, since 2013, website traffic accessed by mobile phones has increased by 36%
  • As of January 2018, Japan’s share of website traffic mainly comes from laptops and desktop computers at a measured 69%, compared to 27% on mobile phones
  • With over a billion voice search queries per month, voice is estimated to be a high trending digital marketing strategy in 2018
  • Google is the most popular search engine and visited website recorded in 2018, with over 3.5 billion searches each day

eCommerce – 2018

  • In the U.K. for 2018, ZenCart has the biggest market share with over 17% of .uk web address extensions using the software provider
  • In the U.S. as of February 2018, over 133 million mobile users used the Amazon app, compared to 72 million users accessing the Walmart app
  • Nearly 80% of online shopping results in abandoned carts, but we have some handy tips to ensure you can recover your marketing strategy
  • 2018 sees a 13% increase in eCommerce sales since 2016, with the majority of sales being recorded in the U.S. and China
  • 80% of U.K buyers use online commerce research before purchasing a product online or offline
  • Under 33% of U.K. consumers want to pay more for faster delivery, but 50% said they would be willing to accept delivery via drone
  • An estimated 600,000 commercial drones will be in use by the end of 2018 in the U.K. alone

Domain Names – 2018

  • As of April 2018, there are just over 132 million registered .com domain names
  • In the month of January 2018 alone, there were 9 million registered .uk domains
  • 68 million copyright infringing URLs were requested to be removed by Google in January 2018, with 4shared.com being the highest targeted website
  • 46.5% of websites use .com as their top level domains
  • Approximately 75% of websites registered are not active but have parked domains
  • From 1993 to 2018, the number of hosts in the domain name system (DNS) has more than doubled, reaching over 1 billion

References:

  1. https://www.internetworldstats.com/stats.htm
  2. https://www.statista.com/statistics/617136/digital-population-world…
  3. http://www.internetlivestats.com/
  4. https://techviral.net/top-popular-google-searches-2018/
  5. https://www.statista.com/statistics/272014/global-social-networks-r…
  6. https://www.smartinsights.com/social-media-marketing/social-media-s…
  7. https://coschedule.com/blog/social-media-statistics/
  8. https://wordpress.com/about/
  9. https://w3techs.com/technologies/overview/web_server/all
  10. https://www.lifewire.com/most-popular-sites-3483140
  11. https://www.statista.com/statistics/685438/e-commerce-software-prov…
  12. https://www.appnova.com/6-important-uk-ecommerce-statistics-help-pl…
  13. https://www.statdns.com/
  14. http://www.internetlivestats.com/total-number-of-websites/

https://ralphpaglia.files.wordpress.com/2018/06/infographic-3.png?w=580

Source: SEO or PPC; What’s More Important?

SEO or PPC; What’s More Important?

Just recently, a friend of mine approached me about his dealership site and how they had a consultant (SEO guru), do an SEO analysis of his site.

He was concerned that he may be losing money on keyword selection based on the analysis. As I explained to him there is some confusion out there regarding the entire Google platform and that having a balance of both high-level SEO, and an optimized PPC campaign is the ideal. I also explained that you only get charged by clicks, not keyword choices (lol)

Let’s cover SEO first.
SEO stands for “search engine optimization” which is a practice that makes sure that your website follows all of the necessary rules of engagement to make it easy to rank as organically high on the search engine results pages (SERPs) as possible. It includes having good content in the form of copy, pictures, and video. All material should be relevant to the subject matter and have keywords and key phrases as an essential part of the site copy.  There are other technical aspects but forget those for now.  Having great SEO is the “free” way to get listed.

Offsite SEO is still a huge part of the overall SEO mix. Having other high-quality sites backlink to your website is the water that lifts the ice cube to the top of the glass so to speak. Having your dealership properly listed via all of the 300+ listing sites and the 4 main data companies (Factual, Acxiom, Infogroup and Neustar (Localeze), means that people will correctly know your company name, address, hours of operation, and telephone number. To have incorrect info strewn about the internet will definitely hurt your chances of getting highly-ranked. It will hurt your overall “Quality Score” which is essentially what Google uses to rank you in the search engine, and that’s where PPC and SEO strike their balance.

What is the “Quality Score”?
Quality Score is Google’s rating of the quality and relevance of both your keywords and PPC ads. It is used to determine your cost per click (CPC) and multiplied by your maximum bid to determine your ad rank in the ad auction process. Your Quality Score depends on multiple factors, including:

1) Your click-through rate (CTR) (PPC campaign)

2) The relevance of each keyword to its ad group (PPC campaign)

3) Landing page quality and relevance (SEO)

4) The relevance of your ad text (PPC & SEO)

5) Your historical AdWords account performance (PPC)

As you can see, there is a mix of PPC and SEO involved in optimizing a Quality Score which essentially determines where your stores website is going to show up in a typical search operation. Great SEO alone can get you on to the first page of search, but unless you are well-branded, your position may vary from near the top, to not on the page at all. The leads you get from great organic (unpaid) placement are basically free and are high quality. However, to get into the top position and get the most clicks possible, and the best clicks according to numerous studies, you have to pay for placement.

PPC guarantees a first page presence.
The cost of that presence is somewhat based on the quality of the website’s SEO execution. The ads in the pay per click campaign have to be compelling enough to get a good click through rate, but the words and phrasing used in each ad must also match those keywords and phrases (long tail search terms) on the website pages they are linked to. The better the execution and matching of verbiage in ads and on the site, the better your organic ranking, and the cheaper you clicks will be. It’s a seriously incestuous relationship. Google wants to reward you for creating a good user experience (SEO) but needs to make money so they have PPC to nudge those rankings to the top if you pay enough to rank high.
Google really has it figured out. It used to be that Google had two columns on every search results page. The left column had the organic listings (best SEO executions and/or brand names). People used to click at an 8:1 ratio favoring the organic or “free” listings over the listings in the right column which were all paid for. Google then eliminated the two column design and started putting PPC campaign ads on top of each SERP which now has only one column combining paid and free results. This cut down the ratio that favored free search results and increased Google’s click revenue.
The point is, having as much visibility as possible in any search operation is crucial. It’s termed “page dominance”. In my estimation, the companies that do both well, win. The companies that only do PPC, run inefficient, expensive campaigns. The companies that ignore PPC, are likely too budget-conscious to compete and suffer with inconsistent visibility. Those who combine Google Best Practices, and optimize both SEO as well as their PPC campaigns, dominate their competition.
I hope this helps clarify the decade-old question of how SEO and PPC affect one and other, and how using both to your advantage is the best way to the top of the mountain.

Source: ‘Ralph Recommends…’ Newsletter Announcement on ADM Professional Community

“Ralph Recommends…”
eNewsletter Publication Launch Announcement

Ralph Paglia, "The Godfather of Automotive Digital Marketing"Having been the Editor-In-Chief and managed the ADM Professional Community for over ten years now, it seems that every technology development, software and application being sold to car dealers, along with various service provider programs and just about anything somebody conceives of that they would like to sell car dealers has been pitched to me at some point…

Usually in the form of a product demonstration, sometimes starting with a two minute “Elevator Pitch”. The vast majority of time I have considered incumbent upon my obligations to this professional network to listen, watch, take notes, try it out, talk to any dealers currently using the widget in question and generally become aware of what it is, what it costs and what the claimed Return On Investment (ROI) is all about… The how when and why of ROI.

More background and qualifications; For over 30 years I have been blessed with work and assignments that required me to (in addition to selling cars) create product and solution development “Road Maps” used to guide future products and when they would be released for companies such as American Honda Motor Company, Reynolds, ADP (CDK), JD Power, BMW North America, Tier10 Marketing, Ford Motor Company, Toyota Motor Sales, Mercedes-Benz USA and a few more. These projects resulted in me spending countless hours with software developers, project planners and executive committees as we defined what car dealers would need to stay competitive and to improve what customers experience when dealing with them.

As a result of this exposure, combined with my experience in selling cars while managing car dealerships, solution development and professional services to car dealers while working at the Reynolds and Reynolds Company, ADP Dealer Services (CDK Global), Tier10 Marketing, Courtesy Chevrolet and many other dealerships… I have developed a strong sense of which products and services do what, how well they do it, and whether or not they are worthy of consideration by car dealers, auto groups and enterprise organizations.

You may be thinking “Everybody has an opinion”, and you are correct… However, my opinion comes from an auto industry veteran with Bachelor of Science and Masters Degrees in Business Administration, who has implemented software and business procedures in car dealers that I served as a manager, as well as being employed by the largest software development companies in the car business to serve as Practice Leader and manager of consultants deployed to assist car dealers in the implementation of technology, people and process designed to drive improved business results and customer experience. I know what I am talking about when it comes to deploying solutions in car dealerships and I am eager to share my experience, insights and wisdom on the use of existing solutions and those to come in the future.

Several weeks ago I was approached by a couple of automotive professionals who I consider to be “Thought Leaders” within our industry… They asked me to consider creating and publishing a weekly newsletter with insights, opinions, guidance, reviews and recommendations for car dealers focused on products and services, along with sharing best practices and what I see as future developments, strategies and tactics in the car business.

My initial response was to say I am already doing this with the ADM Professional Community website and network. These people, who I consider to be wiser and possibly more intelligent than me, responded with, “Maybe so, but you currently provide your members with something that they must go to your site to find and see…” Which I acknowledged was true. They went on to say, “We want to create a newsletter that is delivered to members of the ADM Professional Community and additional professionals who are not members, but who work in the auto industry, which will become a valuable resource throughout the car business…”

I agreed and so the genesis of the “Ralph Recommends…” eNewsletter has come to be. Within the next couple of weeks you will be sent the first issue of “Ralph Recommends…” and I would like to ask for your help. Please take a look at what is in there and let me know your opinions about what’s good, what’s bad and what you would like to see. You can send me an email to RPaglia at Gmail dot com, a message via this network, Facebook Messenger, Twitter DM, call or text me on my cell at Five Zero Five, Three Zero One, Six Three Six Nine, or contact me in whatever manner suits you… But any feedback will be appreciated and considered as I move forward with the “Ralph Recommends…” project.

“Ralph Recommends…”

I look forward to hearing back from each of you…

Ralph Paglia
Editor-In-Chief
AutomotiveDigitalMarketing.com

‘Ralph Recommends…’ eNewsletter Launch Announcement

Lifting Service Revenue With Showroom Demos – Automotive Digital Marketing Professional Community.

Recently passing my hometown fire station, a new billboard caught my attention. “Car Seat Demos” illuminated the dark sky.

My childhood fire station is reaching out to the community to educate drivers about car seats, and dealerships can too!

Winter is an especially critical time for hosting safety demos. Maintenance needs to change as driving conditions and temperatures worsen – and demos give fixed operations staff opportunities to engage with buyers in your area. While these buyers may not need a new car today, if they attend a helpful “how to” session in your showroom, you begin to build brand recognition for upcoming automotive purchases and expand your reach to attract repeat business.

 

In addition to contacting your nearest fire station to run a car seat installation class, here are two other time sensitive ideas to capitalize on during winter months.

 

 

  • The U.S. Department of Transportation recommends that car owners check their tire pressure once per month. Have your service manager instruct on how to gauge tire pressure and make sure gauges are available to purchase from your service counter. You can increase the reach of your demo by filming it and uploading to your store’s YouTube channel and website.

 

  • The nights are getting longer, and according to Weather.com, traffic deaths are three times more likely at night. The site also argues that depth perception and color recognition are impaired in the dark.  Your service team can compile a PowerPoint deck to present regarding night driving tips.

 

During my driver’s education course, my instructor emphasized the importance of functioning taillights and head lights, looking to the fog line of the road when an oncoming car is blasting its high beams, keeping a safe following distance, and signaling with plenty of yardage to spare. Other prudent night driving recommendations can be found via AAA and Department of Motor Vehicles. Consider personalizing your presentation by including local gas stations where drivers can go to seek help if needed.

 

Earlier this year, one of the dealerships that I work with in Ohio placed a link to tips for driving in the fall and at night. My Business Development Coordinator has stated that buyers are viewing and have appreciated the information. Take this idea and make it even more powerful by inviting buyers into your store for a formal demo, and then post the content in your digital channels (e.g. website, social media, e-blasts).

 

As stated in our eBook, Multichannel Marketing: Coordinating Existing Media for Maximum Con…, “Aberdeen’s “July 2012 Customer Experience Management: Using the Power of Analytics to Optimize Customer Delight” research, businesses who engaged in multichannel marketing saw growth in key performance improvements across the board, such as: a 6.8% increase in customer retention, a 5.1% increase in customer lifetime value, and a 4.0% increase in customer satisfaction.”

Not only will running a service demo this season get new buyers into your store, but you’ll show them the value of your desire to educate while boosting your service bottom line. Schedule an event today!

Featured Webinar

Featured Webinar

How can you turn MultiChannel Marketing into car sales? Auburn Volkswagen’s General Manager & Principal Matthew Welch will reveal 5 best practices for incorporating MultiChannel Marketing into your dealership’s strategy.

 

Watch on Demand

 

 

About the Author

Marissa Dogeagle Smith, Cobalt Account Advocate Marissa Dogeagle Smith is an Account Advocate at Cobalt, working primarily with Hyundai and General Motors stores. Marissa and her teammates provide and implement ongoing website optimization strategies that help dealerships distinguish themselves and drive qualified showroom traffic. Marissa is extremely passionate about the value of using website data to formulate and employ powerful strategies. Like many Toyota owners, Marissa learned to drive in a Camry and now owns a Corolla. Marissa holds a Business Administration degree and Marketing Management Certificate from the University of Washington. Feel free to reach out to Marissa directly at msmith@cobalt.com.

The following list showcases an independently produced and ranked directory of the Top 100 Automotive Blogs selected for recommendation to visit, subscribe, join and follow them in 2013…

When the author (Ron Mays) who assembled and created the ranking for this list of the Top 100 Automotive Blogs and Networks for 2013 first contacted Ralph Paglia, we did not know what to expect. Ralph provided Ron Mays with the information he requested. When the list was announced and the below Infographic published, all of us associated with the Automotive Digital Marketing Professional Community were pleasantly surprised to see that the ADM Professional Community came in at number 10 out of 100 sites that were selected. The infographic Ron Mays and the CouponAudit team created to display this ranking of auto industry and car business networking UGC sites is available below.

Top 100 Fashion blogs to follow

An infographic by the team at CouponAudit

In above infographic, you can view the Top 100 Auto Blogs to follow in 2013. The team at CouponAudit ranked the sites shown according to quality of posts.

Which Presidential Candidate is Right for Automotive Dealerships? – Automotive Digital Marketing Professional Community

 

The social media sites were hot last night during the presidential debate between Former Massachusetts Governor Mitt Romney and current President Barrack Obama.  Since the election of former President Bill Clinton, our nation has been evenly divided over which man is the best person for the job of leading our nation amongst the world.

As a small business owner who helps companies, specifically automotive dealerships, build their business and “Win Customers for Life”; I have some very strong opinions about who I feel should become the next elected President of the United States of America.  However, I will let the reader research and decide who I am for, and who I am against.  (James Schaefer) This blog is meant to encourage voter participation and look at one philosophical point of view of each candidate and who is the best person for business.

I will try to take a simple common sense approach and put forth the facts as if I were hiring for an executive position within my own company.  This essentially is what Americans will be doing in November when they go to the polls.  However, just like in the real world; some people would not make good business owners or managers, and some people need to reevaluate whether they are making the right decisions when they vote.  Now remember, I am writing this blog about one of the many issues that is very important to me and my company.  I am not writing this issue concerning healthcare, defense, or government sponsored programs.  Therefore, a truly informed voter should look at all of the issues individually and way them to how their interest would be affected by the outcome of this year’s election.